Warranty

Guidelines:

  1. Gaming Products/Orders that were bought within 1-year and found defective will be replaced.
  2. Gaming Products/Orders that were bought beyond 1-year but within 18-months and found defective will be repaired.
  3. Gaming Products/Orders that were bought outside of the 18-month period can be repaired at the customer's discretion and expense.
  4. Non-gaming Products/Orders that were bought within 6 months and found defective will be replaced.
  5. Non-gaming Products/Orders that were bought beyond 6 months but within 1 year and found defective will be repaired.

Process:

  1. Send a message via our social media accounts (Facebook - ViewPlus Philippines) or an email (support@viewplusph.com).
  2. Our support team will respond within 15 minutes of receipt of your inquiry.
  3. Prepare photos and videos of the issue you're encountering with your ViewPlus product.
  4. Provide the invoice and the photos/videos to our support team.
  5. Our support team will review your invoice and photos/videos. This process should take no longer than 24 hours.
  6. Once review has been completed, our support team will walk you through on how to return your product. Customers will shoulder the shipping expenses of the product.
  7. The support team will provide updates regarding the return.
  8. For orders that are eligible for replacement - the replacement item will be shipped as soon as product validation has been completed by our return team.
  9. For orders that are eligible for repairs - the repair will be completed within 30 days upon receipt of the defective item.
  10. Once the product is ready for shipment back to the customer—our support team will reach out and educate the customer on how the return shipment process works.